Frequently Asked Questions

Open the Catalog, select a studio, choose your hours, and add it to your cart. Checkout confirms your booking request and triggers a confirmation email.

Each listing shows what’s included (for example: basic stands, reflectors, and modifiers). Specialty lights may be available as add-ons where offered.

Yes. Free cancellation is available up to 48 hours before your time slot. After that, partial fees may apply depending on the studio and schedule availability.

Studios labeled “Soundproof” allow controlled audio capture. All spaces observe quiet-load policies and neighborhood rules; excessive volume may result in a stop request.

Tracklist saves studios you like for later. Cart is for your selected studio and time block (hours) so you can proceed to checkout.

Some studios require a deposit for high-demand slots or specialized setups. If needed, it will be clearly shown during checkout before you confirm.

That depends on the studio. Some spaces include a prep area; others offer it as an add-on. Staffing (assistants/stylists) is typically arranged separately unless noted.

Extensions are possible only if the studio is available immediately after your slot. Ask as early as possible; the additional time will be billed at the current hourly rate.

Bring your camera gear, storage media, and any specialized props. We recommend arriving 10–15 minutes early for setup; always review the listing for power, grip, and backdrop specifics.

Yes. Use the support options in the site header for the fastest response. For urgent issues, call +1 (212) 555-0174.